SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English

CLOSE
SPOT

SPOT X

2-WAY SATELLITE MESSENGER

Get Help Get Help
Documents Documents
Firmware Firmware
Videos Videos

Latest Firmware

Release Date
04/08/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>

SPOT X Support

Messaging

How do I know if my message was sent?

Your sent messages will be displayed in the Messages screen. The Check-In Message will not display the texts sent, but only the GPS coordinates and date/time it was sent. You also can view your sent messages in your SPOT MyAccount. Before heading off the grid, we strongly recommend that you send a test message to ensure your device was activated properly. There are also 3 different icons indicate the status of a message:
  • The first is a chat bubble with a check mark indicating message sent.
  • The second is a chat bubble with a question mark indicating message sent, but the delivery could not be confirmed.
  • The third is a chat bubble with a X indicating message was not sent. This is usually due to poor GPS signal conditions.

Need more help?


CONTACT US

CALL

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096