SPOT X
2-WAY SATELLITE MESSENGER
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LATEST FIRMWARE
Release Date04/08/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>
SPOT X Support
Activation
How do I activate a new device on an existing SPOT account?
If you have an existing account, you can activate your device following the steps below. If you are new to SPOT, please click here.
- Login to your SPOT Account
- Add New SPOT Device near the top of the My Devices page.
- Enter the device details.
- In the battery compartment beneath the batteries, get the ESN and Auth code for your SPOT.
- Enter the ESN and Authorization Code of the new device, then select Next.
- Select your Payment Option, choose any additional services, then select Next.
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- For information on our additional services, please click here.
- Review and accept the Terms and Conditions, then select Next
- Select Submit Payment
Common Issues
Invalid ESN or authorization code
- Please double check the ESN and Auth Code. If the ESN/Auth Code is illegible or has been removed from the battery compartment, please contact Customer Relations.
- If you are looking to add additional services after your activation, please click here.
- Verify payment information. To check your payment information, please click Settings & Billing, then Credit Card Information.
CALL
Phone Support in English, French, Portuguese and SpanishSupport in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.
Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
UK
+44 808 189 6244 +44 203 966 6746
Ireland
+353 94 950 5096
Netherlands
+31 800 0900114
Sweden
+46 20 88 15 59
Spain
+34 900 83 8735
For all other areas call
+353 94 950 5096
+44 808 189 6244 +44 203 966 6746
Ireland
+353 94 950 5096
Netherlands
+31 800 0900114
Sweden
+46 20 88 15 59
Spain
+34 900 83 8735
For all other areas call
+353 94 950 5096
France
+33 800 91 16 33 +33 184 88 3811
Italy
+39 800 743048
Norway
+47 800 25 172
Switzerland
+41 800 001 516
Portugal (toll-free/chamada gratuita)
+351 800 181 029
+33 800 91 16 33 +33 184 88 3811
Italy
+39 800 743048
Norway
+47 800 25 172
Switzerland
+41 800 001 516
Portugal (toll-free/chamada gratuita)
+351 800 181 029
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 1:00PM to 12:00AM (UK)
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.