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SPOT

SPOT Gen4

SATELLITE GPS MESSENGER

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Latest Firmware

Release Date
18/10/2022
Firmware Version
2.1
Firmware Updater Version
2.8.1
Update Firmware >>

SPOT Gen4 Support

S.O.S.

How do I add/update my emergency contacts?

When you activated your first SPOT device you provided emergency contacts for the S.O.S. feature.  These contacts were stored in your default message profile.  If you activated additional devices, the new device will use the same contacts as they are configured on the available message profile.  For more information on message profiles, please click here.

Should you request emergency search and rescue services by using the S.O.S. feature on your SPOT device, FocusPoint International, Inc. will call your emergency contacts to ask for pertinent details such as your itinerary, planned route, or other identifiers. This information will help search and rescue services in working with local authorities to evaluate the appropriate response team needed.

To view/change your emergency contacts:
  • Login to your SPOT account.
  • Select View/Edit to access Device Settings.
  • On the Device Settings page, scroll down to Message Profiles, then select S.O.S.
  • Your Emergency Contacts are located at the bottom of the page.
  • After updating/confirming your contacts, please remember to click Save.
We recommend communicating with your contacts and providing them your plans or itinerary for upcoming trips.

Common Issues
Contacts are not saving
  • Your emergency contact phone numbers must be different from the contact information saved to your SPOT account

Need more help?


CONTACT US

Contact Customer Relations

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096