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My Account

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My Account Support

Settings and Billing


QUESTIONS AND ANSWERS

Where to locate and change your SPOT Account PIN

The SPOT Account PIN is located within the SPOT My Account: Account Summary page Settings and Billing page, under the account number Click Edit to make changes to the PIN ...

View Payments and Invoices

To view the SPOT Invoice and Payment history: Login to your SPOT My Acount Click on Settings & Billing, then VIEW under Billing & Payments ...

How do I update my payment information?

To update the payment information associated with your SPOT account: Login to your SPOT My Account. From the Account Summary tab Click on UPDATE CREDIT CARD Enter your payment information and the billing address, then select Save. Or From the Settings & Billing tab. Under Credit Card Information, click View/Edit. Select the UPDATE button. Enter your payment information and the billing address, then select Save. Common Issues: Transaction was not authorized. Try a different credit card or contact your credit card issuer. This error may be displayed when the payment information or billing address is invalid. Please check the information and try again. Should you continue to receive this error, please contact Customer Relations for support. ...

How do I cancel my contract?

To cancel a service contract from My Account: Login to your SPOT My Account From the Settings & Billing tab, scroll to the SERVICE CANCELLATION section of the page Click on CANCEL Follow the prompts For multiple contract requests, you must call SPOT Customer Relations or email [email protected] ...

How to manage your FLEX plan online

Login to your SPOT My Account Click on MY DEVICES Select EDIT SETTINGS Locate the STATUS and select one of the following: Suspend – Will place your contract on suspension mode, which will disable all features including S.O.S. Suspension will take place at the end of the current monthly subscription cycle Pay and Resume – Will immediately remove your device from Suspension and begin the new monthly subscription cycle. Charges will take place immediately. ...

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CONTACT US

Contact Customer Relations

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096