SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English

CLOSE
CORPORATE OR GOVERNMENT NEEDS?
SPOT

SPOT X

2-WAY SATELLITE MESSENGER

Get Help Get Help
Documents Documents
Firmware Firmware
Videos Videos

Latest Firmware

Release Date
2021-08-04
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>

SPOT X Support

Messaging

How do I know if my message was sent?

Your sent messages will be displayed in the Messages screen. The Check-In Message will not display the texts sent, but only the GPS coordinates and date/time it was sent. You also can view your sent messages in your SPOT MyAccount. Before heading off the grid, we strongly recommend that you send a test message to ensure your device was activated properly. There are also 3 different icons indicate the status of a message:
  • The first is a chat bubble with a check mark indicating message sent.
  • The second is a chat bubble with a question mark indicating message sent, but the delivery could not be confirmed.
  • The third is a chat bubble with a X indicating message was not sent. This is usually due to poor GPS signal conditions.

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

1 (866) 651-7768

Currently traveling outside of the US?  

1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.