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SPOT

SPOT Trace

SATELLITE TRACKING DEVICE

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LATEST FIRMWARE

Release Date
Nov. 14, 2019
Firmware Version
1.9
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SPOT Trace Support

My Account

How do I update my contact information?

To update the contact information associated with your SPOT account:
  • Login to your SPOT account.
  • Select Settings & Billing.
  • In the billing column, under Customer Information, click SPOT Global Phone or SPOT.
  • Update the desired information, when completed, click Save.
Common Issues
Error displayed when trying to save changes
  • This error may be displayed when a new address cannot be verified.  Please check the information and try again.  Should you continue to receive this error, please contact Customer Service for support.
  • If you are attempting to save an address that was recently constructed the address may not be accepted by our verification system.  Please contact Customer Service for support

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

1 (866) 651-7768

Currently traveling outside of Canada/US?‚Äč
1 (985) 327-7511

CHAT

Chat with a Customer Relations team member in English Tuesday - Friday 8am to 6pm CST.

CHAT NOW
At this time, chat is limited to customers based in Canada and US only.
Service cancellations and payments are not supported via chat.

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE