SPOT Gen3 Support

How do I add/update my emergency contacts?

When you activated your first SPOT device you provided emergency contacts for the SOS feature.  These contacts were stored in your default message profile. If you activated additional devices, the new device will use the same contacts as they are configured on the available message profile. For more information on message profiles, please click here.

Should you request emergency search and rescue services by using the SOS feature on your SPOT device, FocusPoint International, Inc. will call your emergency contacts to ask for pertinent details such as your itinerary, planned route, or other identifiers. This information will help search and rescue services in working with local authorities to evaluate the appropriate response team needed.

To view/change your emergency contacts:

• Login to your SPOT account.
• Select My Devices
  • If needed, Select Edit Settings 
• Scroll down to Contact Settings
• Expand SOS by clicking the "+"
• Update your Primary and Secondary Emergency Contacts, please remember to click Save

• Your emergency contact phone numbers must be different from the contact information saved to your SPOT account