Firmware stops or displays an error during the process
Disconnect the cable from both the PC and SPOT Attempt a Hard Reset. Click here for the Hard Reset instructions Verify that the SPOT X is not processing data (tracking, sending messages, message fetching, etc) Verify the cable is firmly connected to both the PC and SPOT X Ensure the most recent Updater Tool is being used. Launching the tool directly from the website should ensure the latest updater version is being used. https://www.findmespot.com/en-us/support/spot-x/firmware If Updater is still not completing, attempt a Hard Reset, followed by the Recovery process. Follow the instructions below to perform a Recovery. Restoring the Update process ...
Syncing Issues
Disconnect the cable from the both the PC and SPOT X Attempt a Hard Reset. Click here for the Hard Reset instructions Verify that the SPOT is not processing data (tracking, sending messages, fetching, etc) Verify the cable is firmly connected to both the PC and SPOT X Look out for one or all of the following errors on your SPOT X or in your SPOT My Account: Verify the Country code is entered (1 for US) and not the Area code for the Contact information on the SPOT X Contacts section Verify that no special characters are used in the Predefined Messages. Accents are commonly used in foreign languages; these may be causing Sync issues Verify there are no duplicates in Contacts or Predefined messages A Factory reset may be needed if you are still unable to perform a Sync. See instructions here for completing the Factory Reset. If you are still unable to perform a Sync, you may try removing all Contacts, Predefined Messages and Waypoints from your SPOT My Account before attempting the Sync ...