How do I update my password?
Change your SPOT account password:
- Log in to your SPOT account.
- Select Settings & Billing
- Under User Settings / Password Settings, enter your current password, then enter your new password and confirm it.
- Password characters are limited to the letters a to z, the numbers 0 to 9, and the underscore _.
- Password length minimum is 8 characters.
- Click Save
Note: Your password is case-sensitive and must have a minimum of 6 characters
Common Issues
Password entered is invalid.
- To change the password to your SPOT account the current password is required. If your password is saved in your web browser, we suggest looking into your password settings. Otherwise, we recommend contacting SPOT Customer Relations to assist with your account access.
Password and confirm password are not the same.
- This error is displayed when your new password cannot be confirmed. This confirmation is present to avoid the possibility of getting locked out of your SPOT account.
I can’t log in to my SPOT account. I've been locked out. Help!
- If you are not able to log in to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance.