CHOISISSEZ VOTRE RÉGION ET VOTRE LANGUE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English

FERMER
SPOT

SPOT Gen3

APPAREIL DE MESSAGERIE
GPS PAR SATELLITE

Obtenir de l'aide Obtenir de l'aide
Documents Documents
Micrologiciel Micrologiciel
Vidéos Vidéos

DERNIÈRE VERSION DU MICROLOGICIEL

Date de mise à jour
May 22, 2018
Version du micrologiciel
1.10
Mettre à jour le micrologiciel >>

ASSISTANCE POUR LE SPOT Gen3  

Mise en service

How do I create an account and activate my SPOT device?

To activate your new SPOT device, please visit www.findmespot.com and select ACTIVATE YOUR SPOT.

On the activation page you will have the option to create a new account (for new SPOT users) or you may login to your existing SPOT account.  If you already have a SPOT account and you wish to activate a new device, please click here.
  • Click Begin Activation
The first page will guide you through the creation of your SPOT account and will request your device information.  Please note: The ESN and auth code of your device may be found in the battery compartment beneath the batteries
  • Enter your account information and your device information, then select Next.
You may choose to register your device for personal use or register a business account.
  • Enter your contact information, then select Next.
  • Select your payment option, choose any additional services, then select Next.
    • For information on our additional services, please click here.
  • Enter your emergency contacts.
    • You may include additional information that first responders should know about you in the event that emergency medical services are provided in an emergency situation.
  • Enter your payment information.
  • Review and accept the terms and conditions, then select Next.
  • Select Submit Payment
Congratulations!  You have successfully activated your SPOT device and created your SPOT account.
 
Common Issues
Error entering account information – I’m receiving an error preventing me from going to the next step!
  • It is possible that you are attempting to register a username that has already been taken, please try again with a unique username.  Don’t worry!  You can change it after finishing the activation.
ESN invalid or auth code doesn’t match
  • Please double check your ESN and auth code.  If the ESN/auth code is illegible or has been removed from the device battery compartment, please contact Customer Care.  We’ll be happy to provide support to get you up and running!
Emergency contact error
  • For safety purposes, your emergency contact info cannot be the same as your account information.  Please use a secondary number for your emergency contact.  This information can also be changed after the activation of your account.
Payment submission failed
  • Please ensure that the billing address, payment card info, and the terms & conditions have been accepted before submitting payment.  You may want to inquire with your financial institution if there has been any hold on your card. 

Vous avez besoin d'aide supplémentaire?


COMMUNIQUEZ AVEC NOUS

APPELER

L'assistance par téléphone est disponible du lundi au vendredi 24 h/j HNC

1 (866) 651-7768

Vous êtes en voyage à l'extérieur des États-Unis?
1 (985) 327-7511

CLAVARDAGE

Discutez avec un membre de l’équipe de l’équipe de relations avec la clientèle en anglais du mardi au vendredi de 8h à 18h HNC

CLAVARDEZ MAINTENANT
Pour l’instant, le service de clavardage est réservé aux clients situés au Canada et aux États-Unis seulement.
Les annulations et les paiements de service ne sont pas acceptés via le clavardage.

MON OPINION

Cette rubrique a été créée pour que vous puissiez faire connaître votre opinion.
Alors, allez-y et formulez vos commentaires qui nous aideront à améliorer votre expérience avec le produit SPOT. Nous sommes là pour vous écouter.

SOUMETTRE VOS COMMENTAIRES ICI