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Soporte SPOT Satellite GPS Messenger  

Mensajería

How quickly will a message go out after pushing a button? 

After your GPS location has been acquired, the first message is attempted and may reach their destination(s) within 2 to 5 minutes.  We recommend that when sending messages from your SPOT to allow the message cycle to complete.

Message Cycle
•    Check-in/Ok and Custom: Acquires your GPS coordinates and sends 3 messages in a 20-minute period.
•    Help: Sends a message every 5 minutes with updated GPS coordinates for 60 minutes, unless the Help message is canceled or the device is turned off.
•    SOS: Sends a message every 5 minutes with updated GPS coordinates until the batteries are depleted, the SOS message is canceled, or the device is powered off. 

Please note: If the SOS messaging mode is initiated, turning off your device does not cancel the SOS request and may still result in a Search and Rescue attempt For more information, click here.

How to Cancel SOS SPOT X: While SOS is active, long press the SOS button for 3 seconds to cancel the SOS initiation.
How to Cancel SOS Gen1, 2, 3, and 4: Press and hold the SOS button until the light blinks red. Let SPOT work until the SOS button stops blinking red to finish sending the cancellation message. The Message Sending light will blink green indicating it has sent the cancel message. Turning off your SPOT while in SOS mode DOES NOT send an SOS cancel message.

Please keep in mind that even when the SPOT system sends messages, message delivery is dependent on the status of your providers SMS and email networks. This could mean that messages, like any email or SMS messages you send and receive everyday, could be delayed. Please contact your mobile phone service provider, internet service provider or system administrator if you suspect irregular performance.
 

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TELÉFONO

La asistencia telefónica está disponible de lunes a viernes, de 7:00 am hasta 8:00 pm - CST.

Por favor, tenga su PIN listo cuando llame.

La confirmación del PIN no es compatible a través de voz. Por favor ingrese su PIN en el teclado de su teléfono.

Su PIN, número de identificación personal, se puede encontrar en el Resumen de la Cuenta cuando inicia sesión en Mi Cuenta.

985-327-7511
Si está en uno de los países abajo, use los números informados para llamadas sin costo
Argentina 810-112-7044 Chile 800 719 088
Colombia 01 8000 930 244 Ecuador +593 7-602-1433
Mexico 800 323 0877 Peru 800 71610
Venezuela 1-985-327-7511 Panama +507 6640-1677