SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English


CLOSE
SPOT Trace

SPOT Trace

SATELLITE TRACKING DEVICE

Get Help
Get Help
Documents
Documents
Firmware
Firmware
Videos
Videos

LATEST FIRMWARE

Release Date
2023/01/18
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Trace Support

Get Help  |  Documents  |  Firmware  |  Videos

SPOT Trace Support

Activation

How do I upgrade my SPOT device?

If you have an active service plan and wish to upgrade your device, please follow the steps below.

  • Login to your SPOT Account.
  • For the device you wish to upgrade, select View/Edit to access the device settings.
    You may want to write down the auth code of the device you are upgrading.  The auth code is located on the device settings page below the image of your device.
  • Select Upgrade your SPOT Device near the top of the page.
  • Confirm the ESN of the device you wish to upgrade and enter the authentication code in the Existing SPOT Device field.
  • Enter the ESN and authentication code of the new device, then select Next.
    Please note: The ESN and auth code of your device may be found in the battery compartment beneath the batteries
  • Enter your account information and your device information, then select Next.
  • Review the Device Upgrade Details, then select Finish.
Congratulations!  You have successfully upgraded your device!
 
Common Issues
Invalid ESN or authorization code
  • Please double check the ESN and auth code of both your existing device and the device you wish to upgrade to.  If the ESN/auth code is illegible or has been removed from the device battery compartment, please contact Customer Relations.  We will be happy to assist you!
There is no applicable upgrade path between models of the existing ESN and the new ESN you provided.
  • This error may be displayed when the model you are attempting to upgrade to is that of an equivalent or previous generation SPOT device.  This option is not available.  We apologize for the inconvenience.

Need more help?


Contact Us
× Holiday Hours and Closures:
2024/12/24 Closed at 02:00AM (SAST)
2024/12/25 Closed
2024/12/26 Open at 03:00PM (SAST)
2024/12/31 Closed at 02:00AM (SAST)
2025/01/01 Open at 03:00PM (SAST)

Physical Address  ⛫ 

Wintec Solutions
17 Rockview Close
Lonehill, Sandton 2191
South Africa
 
 

CALL ☎

For General info and Sales: +27 11 467 2360
For Technical Support and dialing from RSA: 080000SPOT
For Technical Support and dialing from outside RSA: +353 94 950 5096

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Technical phone support is available Monday to Friday 24h CST
 

Email ✉

[email protected]
JOIN OUR NEWSLETTER