SPOT Gen4 Support

How do I change my username and password?

Change your SPOT account username:

• Log in to your SPOT account.
• Select Settings & Billing in the upper right-hand corner.
• Under User Settings / Username Settings, enter the old password, and new password, and confirm.
  • Username characters are limited to the letters a to z, the numbers 0 to 9, and underscore _.
  • Username length minimum is between 5 - 30 characters.

• Enter your new username, confirm the username entered, then click Save.

Note: Your username is not case sensitive, must be unique, and be between 5 - 30 characters long.

Change your SPOT account password:

• Log in to your SPOT account.
• Select Settings & Billing in the upper right-hand corner.
• Under User Settings / Password Settings, enter your current password, then enter your new password and confirm it.
  • Password characters are limited to the letters a to z, the numbers 0 to 9, and the underscore _.
  • Password length minimum is 8 characters.

• Click Save

Note:  Your password is case-sensitive and must have a minimum of 8 characters.

Common Issues
Username is already in use.

• Your new SPOT account username must not already be in use.  Please attempt with a different username.

Username and confirm username are not the same.

• This error is displayed when the username you are changing cannot be confirmed in the confirm username field.  This confirmation is present to avoid changing your username to an unintended username.

Password entered is invalid.

• To change the password to your SPOT account the current password is required.  If your password is saved in your web browser, we suggest looking into your password settings.  Otherwise, we recommend contacting SPOT Customer Relations to assist with your account access.

Password and confirm password are not the same.

• This error is displayed when your new password cannot be confirmed.  This confirmation is present to avoid the possibility of getting locked out of your SPOT account.

I can’t log in to my SPOT account. I've been locked out. Help!

• If you are not able to log in to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance.