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SPOT Gen3

SPOT Gen3

SATELLITE GPS MESSENGER

Get Help
Get Help
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Documents
Firmware
Firmware
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Videos

LATEST FIRMWARE

Release Date
2022/10/18
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Gen3 Support

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SPOT Gen3 Support

My Account

How do I change my username and password?

Change your SPOT account username:

  • Log in to your SPOT account.
  • Select Settings & Billing in the upper right-hand corner.
  • Under User Settings / Username Settings, enter the old password, and new password, and confirm.
    • Username characters are limited to the letters a to z, the numbers 0 to 9, and underscore _.
    • Username length minimum is between 5 - 30 characters.
  • Enter your new username, confirm the username entered, then click Save.

Note: Your username is not case sensitive, must be unique, and be between 5 - 30 characters long.

Change your SPOT account password:

  • Log in to your SPOT account.
  • Select Settings & Billing in the upper right-hand corner.
  • Under User Settings / Password Settings, enter your current password, then enter your new password and confirm it.
    • Password characters are limited to the letters a to z, the numbers 0 to 9, and the underscore _.
    • Password length minimum is 8 characters.
  • Click Save

Note:  Your password is case-sensitive and must have a minimum of 8 characters.

Common Issues
Username is already in use.

  • Your new SPOT account username must not already be in use.  Please attempt with a different username.

Username and confirm username are not the same.

  • This error is displayed when the username you are changing cannot be confirmed in the confirm username field.  This confirmation is present to avoid changing your username to an unintended username.

Password entered is invalid.

  • To change the password to your SPOT account the current password is required.  If your password is saved in your web browser, we suggest looking into your password settings.  Otherwise, we recommend contacting SPOT Customer Relations to assist with your account access.

Password and confirm password are not the same.

  • This error is displayed when your new password cannot be confirmed.  This confirmation is present to avoid the possibility of getting locked out of your SPOT account.

I can’t log in to my SPOT account. I've been locked out. Help!

  • If you are not able to log in to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance.

Need more help?


Contact Us

Physical Address  ⛫ 

Wintec Solutions
17 Rockview Close
Lonehill, Sandton 2191
South Africa
 
 

CALL ☎

For General info and Sales: +27 11 467 2360
For Technical Support and dialing from RSA: 080000SPOT
For Technical Support and dialing from outside RSA: +353 94 950 5096

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Technical phone support is available Monday to Friday 24h CST
 

Email ✉

[email protected]
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