How do I activate a new device on an existing SPOT account?

If you already have a SPOT account, you may activate your device by following the steps below.  If you do not have an account and wish to activate, please click here. 

• Login to your SPOT Account
• From the My Devices page, select Add New SPOT Device near the top of the page
• Enter the device details in the available fields.
  The ESN and auth code of your device may be found in the battery compartment beneath the batteries.
• Enter the ESN and authentication code of the new device, then select Next.
• Select your Payment Option, choose any additional services, then select Next
  • For information on our additional services, please click here.
• Review and accept the terms and conditions, then select Next
• Select Submit Payment

Congratulations!  You have successfully activated your SPOT device on your account!
 
Common Issues
Invalid ESN or authorization code

• Please double check the ESN and auth code of both your existing device and the device you wish to upgrade to.  If the ESN/auth code is illegible or has been removed from the battery compartment, please contact Customer Support.
• If you are looking to add additional service after your activation, please click here.

Payment submission failed

• Please ensure that your payment information is current.  To check your payment information, please click on Settings& Billing, then Credit Card Information.  For help updating your information, you may click here.