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SPOT

SPOT Trace

SATELLITE TRACKING DEVICE

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Latest Firmware

Release Date
1/18/2023
Firmware Version
2.0.2
Firmware Updater Version
2.10.1
Update Firmware >>

SPOT Trace Support

My Account

How do I update my password?

Change your SPOT account password:
  • Login to your SPOT account
  • Select Settings & Billing
  • In the General column, under Password Settings, click Update
  • Enter your old password, then your new password, confirm your new password, then click Save
Note:  Your password is case sensitive and must have a minimum of 6 characters
 
Common Issues
Password entered is invalid
  • To change the password to your SPOT account the current password is required.  If your password is saved in your web browser, we suggest looking into your password settings.  Otherwise, we recommend contacting SPOT Customer Relations to assist with your account access.
Password and confirm password are not the same
  • This error is displayed when your new password cannot be confirmed.  This confirmation is present to avoid the possibility of getting locked out of your SPOT account.
I can’t login to my SPOT account. I've been locked out. Help!
  • If you are not able to login to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance.

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.