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SPOT

SPOT Personal Tracker

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SPOT Personal Tracker Support

Messaging

Where is the best location to send a message?

The ideal environment or location to send a message from your SPOT device would be a horizon to horizon view of the open sky.  There are two satellite constellations that require a line of site to your device to acquire your GPS location and transmit messages.  We understand that this type of location cannot always be attained, so here are a few tips in finding a good location to send your message.
•    Ensure that you are not too close to any tall buildings or structures that may block the view of the open sky.
•    If you are in a heavily forested area, attempt to find a clearing
•    If you are in a valley, attempt to elevate as much as possible

Common Issues
I have a clear view of the sky, but messages still don’t go through.
  • Keep in mind that SPOT Satellites are moving and may be closer to the horizon than directly over top of you.
  • Ensure the logo of the device is facing the sky.
  • Allow adequate time (up to 20 minutes) for message transmission before moving the device into a bad position.

Need more help?


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Phone support is available Monday - Friday, 24h CST.

Our customer support center is experiencing high call volume which is resulting in longer wait times.‚Äč

1 (866) 651-7768

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1 (985) 327-7511

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