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SPOT

SPOT Personal Tracker

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SPOT Personal Tracker Support

Messaging

Can I send a Check In Ok message while tracking?

No, you may not send a Check In Ok message while tracking. In order to emit a Check In Ok after having activated Tracking, please turn off the SPOT unit by pressing and holding the ON/OFF button for 3 seconds. Then power the unit back on by pressing the ON/OFF button and quickly pressing the Ok button until the LED blinks red.

Additional information about priority of messages:
  • Help messages suspend Check In Ok and Tracking functions.
  • 911 messages suspend all other functions.
Common Issues
My tracks did not go through while using more than one function.
  • When a new message is sent from the SPOT device while Tracking is active, the Tracking will be suspended during the transmission of the message. The message will be marked in My Locations and serves as a substitute for the missing track.

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

Our customer support center is experiencing high call volume which is resulting in longer wait times.​

1 (866) 651-7768

Currently traveling outside of the US?​
1 (985) 327-7511

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE