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SPOT Mapping Support

FAQs

What messages are sent to my SPOT mapping Contacts?

Only predefined Alerts configured in SPOT Maps will trigger a message to be sent to contacts.  Alert types include Stop, Start, Movement, Power On, Power Off, Enter Geofence, Exit Geofence, Alarm and Position.

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Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.