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SPOT

SPOT Trace

SATELLITE TRACKING DEVICE

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Latest Firmware

Release Date
18/01/2023
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Trace Support

My Account

How do I update my password?

Change your SPOT account password:
  • Login to your SPOT account
  • Select Settings & Billing
  • In the General column, under Password Settings, click Update
  • Enter your old password, then your new password, confirm your new password, then click Save
Note:  Your password is case sensitive and must have a minimum of 6 characters
 
Common Issues
Password entered is invalid
  • To change the password to your SPOT account the current password is required.  If your password is saved in your web browser, we suggest looking into your password settings.  Otherwise, we recommend contacting SPOT Customer Relations to assist with your account access.
Password and confirm password are not the same
  • This error is displayed when your new password cannot be confirmed.  This confirmation is present to avoid the possibility of getting locked out of your SPOT account.
I can’t login to my SPOT account. I've been locked out. Help!
  • If you are not able to login to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance.

Need more help?


CONTACT US

CALL

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096