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SPOT

SPOT Trace

SATELLITE TRACKING DEVICE

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Latest Firmware

Release Date
18/01/2023
Firmware Version
2.0.2
Firmware Updater Version
2.10.1
Update Firmware >>

SPOT Trace Support

Firmware

Firmware stops or displays an error during the update process

Note:  Firmware update may take several minutes to complete, please do not interrupt while processing
  • Disconnect the cable from both the PC and SPOT Trace
  • Remove the batteries from the SPOT Trace
  • Verify the cable is firmly connected to both the PC and SPOT Trace
  • Try updating the firmware
  • Ensure the most recent Updater Tool is being used.  Launching the tool directly from the website will ensure the latest updater version is being used
  • If still not completing the update, reboot the PC
  • If still not completing the update, try using a different USB cable and/or PC
Note: Ensure USB cable is capable of data transfer
 

Need more help?


CONTACT US

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Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096