SPOT Satellite GPS Messenger Support
Messaging
How quickly will a message go out after pushing a button?
After your GPS location has been acquired, messages may reach their destination(s) within 2 to 5 minutes. We recommend that when sending messages from your SPOT to allow the message cycle to complete.
- Check In and Custom: Acquires your GPS coordinates and sends 3 messages in a 20-minute period.
- Help: Sends a message every 5 minutes with updated GPS coordinates for 60 minutes, unless the Help message is canceled or the device is turned off.
- SOS: Sends a message every 5 minutes with updated GPS coordinates until the batteries are depleted, the SOS message is canceled, or the device is powered off. Please note: If the SOS messaging mode is initiated, turning off your device does not cancel the SOS request.
Please keep in mind that even when the SPOT system sends messages, message delivery is dependent on the status of your providers SMS and email networks. This could mean that messages, like any email or SMS messages you send and receive everyday, could be delayed. Please contact your mobile phone service provider, internet service provider or system administrator if you suspect irregular performance.
CALL
Phone Support in English, French, Portuguese and SpanishSupport in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.
Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
UK
+44 808 189 6244 +44 203 966 6746
France
+33 800 91 16 33 +33 184 88 3811
Ireland
+353 94 950 5096
Italy
+39 800 743048
Netherlands
+31 800 0900114
Norway
+47 800 25 172
Sweden
+46 20 88 15 59
Switzerland
+41 800 001 516
Spain
+34 900 83 8735
Portugal (toll-free/chamada gratuita)
+351 800 181 029
For all other areas call
+353 94 950 5096