SPOT Mapping Support
General
Define the icons
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Panel View - Extends the sidebar to display the Panel view |
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Assets - Displays all Assets, and will switch between Live Mode and History Mode based on the toggle in the Map Mode Indicator |
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History Mode - Allows you to customize how the SPOT archived data is viewed |
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Geofences – Create virtual geographic boundaries around an area and trigger an alert when SPOT devices enters or exits a predefined area |
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Places - Displays all enabled/visible places. Users can also manage and edit created Places |
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Journeys - Displays all enabled Journeys and their Trip segments |
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Add Item - Create any reference point, or component of the map |
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Manage - Control the organizational aspects of the platform, as well as pre-determined messaging, operator forms, and templates |
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Config - Manage your SPOT Mapping user experience. Allows for customization and standardization of the map to suit your needs |
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Reports - Run and view detailed reports |
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Main Gear icon – Displays the changes made to all Assets in the group |
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Asset Gear icon - Displays the changes made to a specific Asset |
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Contacts - Adding a Contact will enable additional alert or message types to be sent when certain conditions are met |
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Alerts - SPOT device alerts include Help and SOS (shows as red). Custom alerts from the SPOT Map (shows as orange) |
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Positions - Messages with a GPS location that appears on the map |
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Events – All SPOT Data is displayed |
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Status - Low Battery/Powered On/Powered Off and New Movement (Moving Started/Moving Stopped) |
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Chat – Messages from Spot X, Gen4, and Gen3 Custom Messages |
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Navigate Messages – All SPOT Messages will be displayed here (Later version) |
CALL
Phone Support in English, French, Portuguese and SpanishSupport in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.
Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
UK
+44 808 189 6244 +44 203 966 6746
Ireland
+353 94 950 5096
Netherlands
+31 800 0900114
Sweden
+46 20 88 15 59
Spain
+34 900 83 8735
For all other areas call
+353 94 950 5096
+44 808 189 6244 +44 203 966 6746
Ireland
+353 94 950 5096
Netherlands
+31 800 0900114
Sweden
+46 20 88 15 59
Spain
+34 900 83 8735
For all other areas call
+353 94 950 5096
France
+33 800 91 16 33 +33 184 88 3811
Italy
+39 800 743048
Norway
+47 800 25 172
Switzerland
+41 800 001 516
Portugal (toll-free/chamada gratuita)
+351 800 181 029
+33 800 91 16 33 +33 184 88 3811
Italy
+39 800 743048
Norway
+47 800 25 172
Switzerland
+41 800 001 516
Portugal (toll-free/chamada gratuita)
+351 800 181 029
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 1:00PM to 12:00AM (UK)
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.