SPOT Mapping Support
General
Define the icons
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Panel View - Extends the sidebar to display the Panel view |
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Assets - Displays all Assets, and will switch between Live Mode and History Mode based on the toggle in the Map Mode Indicator |
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History Mode - Allows you to customize how the SPOT archived data is viewed |
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Geofences – Create virtual geographic boundaries around an area and trigger an alert when SPOT devices enters or exits a predefined area |
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Places - Displays all enabled/visible places. Users can also manage and edit created Places |
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Journeys - Displays all enabled Journeys and their Trip segments |
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Add Item - Create any reference point, or component of the map |
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Manage - Control the organizational aspects of the platform, as well as pre-determined messaging, operator forms, and templates |
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Config - Manage your SPOT Mapping user experience. Allows for customization and standardization of the map to suit your needs |
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Reports - Run and view detailed reports |
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Main Gear icon – Displays the changes made to all Assets in the group |
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Asset Gear icon - Displays the changes made to a specific Asset |
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Contacts - Adding a Contact will enable additional alert or message types to be sent when certain conditions are met |
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Alerts - SPOT device alerts include Help and SOS (shows as red). Custom alerts from the SPOT Map (shows as orange) |
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Positions - Messages with a GPS location that appears on the map |
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Events – All SPOT Data is displayed |
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Status - Low Battery/Powered On/Powered Off and New Movement (Moving Started/Moving Stopped) |
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Chat – Messages from Spot X, Gen4, and Gen3 Custom Messages |
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Navigate Messages – All SPOT Messages will be displayed here (Later version) |
CALL
Phone Support in English, French, Portuguese and SpanishSupport in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.
Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
UK
+44 808 189 6244 +44 203 966 6746
France
+33 800 91 16 33 +33 184 88 3811
Ireland
+353 94 950 5096
Italy
+39 800 743048
Netherlands
+31 800 0900114
Norway
+47 800 25 172
Sweden
+46 20 88 15 59
Switzerland
+41 800 001 516
Spain
+34 900 83 8735
Portugal (toll-free/chamada gratuita)
+351 800 181 029
For all other areas call
+353 94 950 5096