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SPOT Mapping Support

FAQs

Define the icons

Panel View Panel View - Extends the sidebar to display the Panel view
Live Mode Live Mode - Displays the positions in near real-time as your device(s) report
History Mode History Mode - Allows you to customize how the SPOT archived data is viewed
Geofences Geofences – Create virtual geographic boundaries around an area and trigger an alert when SPOT devices enters or exits a predefined area
Places Places - Displays all enabled/visible places.  Users can also manage and edit created Places
Journeys Journeys - Displays all enabled Journeys and their Trip segments
Add item Add Item - Create any reference point, or component of the map
Manage Manage - Control the organizational aspects of the platform, as well as pre-determined messaging, operator forms, and templates
Config Config - Manage your SPOT Mapping user experience.  Allows for customization and standardization of the map to suit your needs
Reports Reports - Run and view detailed reports
Main Gear Icon Main Gear icon – Displays the changes made to all Assets in the group
Asset Gear Asset Gear icon - Displays the changes made to a specific Asset
Contacts Contacts - Adding a Contact will enable additional alert or message types to be sent when certain conditions are met
Alerts Alerts - SPOT device alerts include Help and SOS (shows as red). Custom alerts from the SPOT Map (shows as orange)
Positions Positions - Messages with a GPS location that appears on the map
Events Events – All SPOT Data is displayed
Status Status - Low Battery/Powered On/Powered Off and New Movement (Moving Started/Moving Stopped)
Chat Chat – Messages from Spot X and Gen 3 Custom Messages
Navigate Navigate Messages – All SPOT Messages will be displayed here (Later version)
 

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CONTACT US

Contact Customer Relations

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096