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SPOT

SPOT Gen4

SATELLITE GPS MESSENGER

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Latest Firmware

Release Date
18/10/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Gen4 Support

My Account

Using the SPOT App

The SPOT App:
A great way to view your SPOT activity is to use the SPOT app!  The SPOT app is available on iOS (8.1 or later) and android (2.3.3 or later). 

For information on the SPOT app click here.

After installing the SPOT app on your phone, you will have access to your SPOT activity as you would on the My Locations page of your SPOT account.

Please note:  The SPOT app supports the HUG, Communicator, Connect, SPOT Trace, SPOT Personal Tracker, SPOT Satellite GPS Messenger, and SPOT Gen3.  The SPOT-X is not currently supported.
 
View the most recent location on the map:
  • Select the magnifying glass icon 
  • Date, time, and message information will be displayed in the map at the location where the message was sent
  • You may select the > icon to view additional information such as the latitude and longitude
View your messages in a list:
  • Select the list icon (4 horizontal lines) at the bottom of the screen.
  • Messages are displayed in condescending order, from newest to oldest messages.
  • You may select the > icon on a message to view additional information
    • Selecting the map will switch the SPOT app back to the map to display the location
View your messaging activity from the map view:
  • Select the globe icon to view your SPOT activity plotted on the map
 
Common Issues
The SPOT app is no longer updating to show my latest SPOT messages
  • Ensure that you are connected to a broadband connection (wi-fi) or cellular network. Please logout of the SPOT app and log back in.  If your SPOT messaging activity is still not showing the latest activity, please move to the next step.
  • Please uninstall the SPOT app, your phone/tablet off, then turn it back on.  Reinstall the SPOT app and login to your account.
    • Please note, uninstalling the app will erase the stored SPOT messages that are available on your phone.
I can't login to the SPOT app
  • Please verify that you are able to login to SPOT web site and you are using the same credentials.
    • Note that your password is case-sensitive
  • Ensure that there are no extra spaces in the username or password field before logging in
  • Try temporarily changing your password to a numeric value (i.e. 123456) to confirm there is no issue with alpha casing.

Need more help?


CONTACT US

CALL

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096