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SPOT

SPOT Gen4

SATELLITE GPS MESSENGER

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Latest Firmware

Release Date
18/10/2022
Firmware Version
2.1.2
Firmware Updater Version
2.7.13
Update Firmware >>

SPOT Gen4 Support

Messaging

Using Message Profiles with your SPOT

Whether you’re using your SPOT device for multiple activities or sharing your device with a family member or colleague, the easiest way to share your device with considering to your messaging configuration is to use message profiles.

Message profiles allow you to change your configured messages, contacts, and SOS contact info based on either who is using your device or your activity.
  • Please login to your SPOT account
  • Select View/Edit for the device you wish to configure
  • Scroll down the page to Message Profiles, then select Active Message Profile
    • The default message profile is named ‘default’
Create a Message Profile
  • You may create a new message profile by selecting Create New Profile, entering the name of the profile, then select Save.
Copy a Message Profile
  • You may duplicate a message profile to make minor adjustments to your existing message profile.  Select Duplicate Profile.
  • A new message profile will appear that is a copy of your active message profile.  The duplicated profile will have the same name and will have a number at the end to signify that it is a duplicate.  For example, Default(1).
Delete a Message Profile
  • To delete a message profile, ensure that it is not the active message profile by assigning an active profile to another profile.  Then, select Delete to remove the chosen profile.
Selecting the Active Message Profile
  • To assign a different message profile, click Assign on the profile you wish to use.
  • The active profile icon, a yellow circle with a black checkmark, will be to the left of your active message profile.
We strongly recommend checking your contacts and messages, including your SOS emergency contacts, before logging out and going on an adventure.

Common Issues
I cannot create a new message profile
  • If you are attempting to name a new message profile, but a profile already exists with the same name, a new profile will not be created.  Please try a unique message profile name.
I cannot make changes to my message profiles
  • Please refresh your session by logging out of your account, logging back in, and making a change.  Should you continue to experience difficulty updating your message profile, contacts, or messages, please contact Customer Relations.

Need more help?


CONTACT US

Contact Customer Relations

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096