SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English

CLOSE
SPOT

SPOT Gen4

SATELLITE GPS MESSENGER

Get Help Get Help
Documents Documents
Firmware Firmware
Videos Videos

Latest Firmware

Release Date
18/10/2022
Firmware Version
2.1.2
Firmware Updater Version
2.7.13
Update Firmware >>

SPOT Gen4 Support

Messaging

SPOT Gen4 and SMS Messaging

The SPOT Gen4 offers the option to send messages to mobile phones.  Mobile contacts may be configured in your SPOT account by accessing your device settings, then viewing the configuration of your Check In, Custom, and/or Help messages.

To configure a mobile contact for SMS delivery:
  • Add Country
  • Add Phone Number
  • Click Save
Wireless carriers that are not listed may be configured by selecting -NOT LISTED- option in the wireless carrier field.  This requires the mobile number and the correct domain for the carrier’s SMS gateway are entered.  If an SMS gateway is not available or is not entered correctly, the message will NOT be routed to the mobile subscriber.

Common Questions and Issues
I do not know the wireless carrier for one or more of my mobile contacts
  • We recommend contacting the individual to ensure that their mobile contact information is configured correctly in your message profile.
The wireless carrier for one or more of my contacts is not listed.
  • Please be aware that SMS gateway services are not offered by every wireless carrier.  We recommend inquiring with the service provider for availability of their SMS gateway. 
I’m not receiving SMS messages, but I’ve configured my mobile number correctly
  • Please ensure that there are no settings or third-party applications that are preventing delivery to your mobile device.
  • Check your wireless account settings to ensure that messages that are sent to your device, via the SMS gateway, are not blocked.
  • Ensure that your device has sufficient cellular coverage to receive SMS messages.
  • If you still require support, please contact SPOT Customer Relations for assistance.

Need more help?


CONTACT US

Contact Customer Relations

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096