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SPOT

SPOT Trace

SATELLITE TRACKING DEVICE

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Latest Firmware

Release Date
18/01/2023
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Trace Support

Hardware

How do I replace the batteries in the SPOT Trace?

To replace the Energizer­® AAA Ultimate Lithium™ or Energizer® NiMH batteries installed in your SPOT Trace, please follow the steps below.
  • With a Phillips-head screwdriver, unscrew the 4 enclosure screws keeping the two halves of the SPOT Trace together.
  • Carefully separate the two halves of the SPOT Trace by evenly separating the two halves of the device.  If the two halves are separated unevenly it may result in damage.
  • Remove the expired batteries and replace with new lithium or NiMH batteries
    • Ensure batteries are oriented correctly.
  • Combine the two halves of the Trace evenly and hold a firm grip at the center of the unit while screwing unit together
  • An amber light will appear for approximately 5 seconds, then the LEDs will display the power on sequence – both the power and satellite LEDs will flash.
 
Common Issues
The power LED is flashing or solid red after replacing the batteries
  • Unscrew and separate the two halves of the SPOT Trace.  After 10 seconds, recombine the halves ensuring that the contacts from the battery tray make a flush connection to the other half.
  • If you continue to receive red LED lights after repeated attempts, please contact SPOT Customer Relations for further assistance.
Amber light will not turn off after replacing the batteries
  • Unscrew and separate the two halves of the SPOT Trace.  After 10 seconds, recombine the halves ensuring that the contacts from the battery tray make a flush connection to the other half.
  • If you continue to receive a solid amber LED light after repeated attempts, please contact SPOT Customer Relations for further assistance.

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Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096