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My Account Support

Settings and Billing

How to manage your FLEX plan online

Login to your SPOT My Account

  1. Click on MY DEVICES
  2. Select EDIT SETTINGS
  3. Locate the STATUS and select one of the following:
    1. Suspend – Will place your contract on suspension mode, which will disable all features including SOS Suspension will take place at the end of the current monthly subscription cycle
    2. Pay and Resume – Will immediately remove your device from Suspension and begin the new monthly subscription cycle. Charges will take place immediately.

Update_Flex_Plan.png

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Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096