SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English

CLOSE
SPOT

SPOT Trace

SATELLITE TRACKING DEVICE

Get Help Get Help
Documents Documents
Firmware Firmware
Videos Videos

LATEST FIRMWARE

Release Date
Nov. 14, 2019
Firmware Version
1.9
Update Firmware >>

SPOT Trace Support

My Locations


QUESTIONS AND ANSWERS

How do I back up and save my SPOT activity?

Your SPOT account will only display the last 30 days of messaging activity.  We recommend backing up your data should you need to access it in the future.  To back-up your SPOT activity: Login to your SPOT account Click on My Locations. Select Download beneath the Map and Message Filters In the new window that appears, you may choose a file type (GPX, CSV, KML) to download the messaging info as it is currently displayed on the My Locations page. Otherwise, you may choose Advanced Download (recommended) The advanced download feature allows you to adjust criteria to capture all the data available for exporting to the available file types.  When you’ve completed adjusting the data fields, select Export to download the information. Common Issues My back-up data only shows 25 messages! The My Locations page displays SPOT messages 25 entries per page.  You may not have used the Advanced Download feature and the SPOT messaging activity was downloaded as displayed on the My Locations page.  We recommend using the Advanced Download feature to your capture data. I can only get the last 30 days of tracking information.  I need more data! Your SPOT account only displays the last 30 days of messaging activity for back-up and review.  We recommend performing regular back-ups to preserve your messaging history. Should you wish to store your SPOT activity for longer than 30 days, we recommend using www.SPOTAdventures.com. ...

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

1 (866) 651-7768

Currently traveling outside of Canada/US?‚Äč
1 (985) 327-7511

CHAT

Chat with a Customer Relations team member in English Tuesday - Friday 8am to 6pm CST.

CHAT NOW
At this time, chat is limited to customers based in Canada and US only.
Service cancellations and payments are not supported via chat.

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE