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SPOT

SPOT Gen4

SATELLITE GPS MESSENGER

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LATEST FIRMWARE

Release Date
2020-08-03
Firmware Version
1.11
Firmware Updater Version
2.6.3
Update Firmware >>

SPOT Gen4 Support

Activation

Activating a new device on an existing SPOT account.

If you have an existing account, you can activate your device following the steps below. If you are new to SPOT, please click here
  • Login to your SPOT Account
  • Add New SPOT Device near the top of the My Devices page.
  • Enter the device details.
    • ‚ÄčIn the battery compartment beneath the batteries, get the ESN and Auth code for your SPOT.
  • Enter the ESN and Authorization Code of the new device, then select Next.
  • Select your Payment Option, choose any additional services, then select Next.
    • For information on our additional services, please click here.
  • Review and accept the Terms and Conditions, then select Next
  • Select Submit Payment
Congratulations!  You have successfully activated your SPOT device.
 
Common Issues
Invalid ESN or authorization code
  • Please double check the ESN and Auth Code.  If the ESN/Auth Code is illegible or has been removed from the battery compartment, please contact Customer Relations.
  • If you are looking to add additional services after your activation, please click here.
Payment submission failed
  • Verify payment information.  To check your payment information, please click Settings & Billing, then Credit Card Information
 
 

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  

1 (985) 327-7511

CHAT

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.