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SPOT

SPOT Gen3

SATELLITE GPS MESSENGER

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LATEST FIRMWARE

Release Date
May 22, 2018
Firmware Version
1.10
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SPOT Gen3 Support

My Account

Using the SPOT App

The SPOT App:
A great way to view your SPOT activity is to use the SPOT app!  The SPOT app is available on iOS (8.1 or later) and android (2.3.3 or later). 

For information on the SPOT app click here.

After installing the SPOT app on your phone, you will have access to your SPOT activity as you would on the My Locations page of your SPOT account.

Please note:  The SPOT app supports the HUG, Communicator, Connect, SPOT Trace, SPOT Personal Tracker, SPOT Satellite GPS Messenger, and SPOT Gen3.  The SPOT-X is not currently supported.
 
View the most recent location on the map:
  • Select the magnifying glass icon 
  • Date, time, and message information will be displayed in the map at the location where the message was sent
  • You may select the > icon to view additional information such as the latitude and longitude
View your messages in a list:
  • Select the list icon (4 horizontal lines) at the bottom of the screen.
  • Messages are displayed in condescending order, from newest to oldest messages.
  • You may select the > icon on a message to view additional information
    • Selecting the map will switch the SPOT app back to the map to display the location
View your messaging activity from the map view:
  • Select the globe icon to view your SPOT activity plotted on the map
 
Common Issues
The SPOT app is no longer updating to show my latest SPOT messages
  • Ensure that you are connected to a broadband connection (wi-fi) or cellular network. Please logout of the SPOT app and log back in.  If your SPOT messaging activity is still not showing the latest activity, please move to the next step.
  • Please uninstall the SPOT app, your phone/tablet off, then turn it back on.  Reinstall the SPOT app and login to your account.
    • Please note, uninstalling the app will erase the stored SPOT messages that are available on your phone.
I can't login to the SPOT app
  • Please verify that you are able to login to SPOT web site and you are using the same credentials.
    • Note that your password is case-sensitive
  • Ensure that there are no extra spaces in the username or password field before logging in
  • Try temporarily changing your password to a numeric value (i.e. 123456) to confirm there is no issue with alpha casing.

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

1 (866) 651-7768

Currently traveling outside of Canada/US?‚Äč
1 (985) 327-7511

CHAT

Chat with a Customer Relations team member in English Tuesday - Friday 8am to 6pm CST.

CHAT NOW
At this time, chat is limited to customers based in Canada and US only.
Service cancellations and payments are not supported via chat.

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE