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SPOT

SPOT Gen3

SATELLITE GPS MESSENGER

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LATEST FIRMWARE

Release Date
May 22, 2018
Firmware Version
1.10
Update Firmware >>

SPOT Gen3 Support

Activation

How do I activate a new device on an existing SPOT account?

If you already have a SPOT account, you may activate your device by following the steps below.  If you do not have an account and wish to activate, please click here
  • Login to your SPOT Account
  • From the My Devices page, select Add New SPOT Device near the top of the page
  • Enter the device details in the available fields.
    The ESN and auth code of your device may be found in the battery compartment beneath the batteries.
  • Enter the ESN and authentication code of the new device, then select Next.
  • Select your Payment Option, choose any additional services, then select Next
    • For information on our additional services, please click here.
  • Review and accept the terms and conditions, then select Next
  • Select Submit Payment
Congratulations!  You have successfully activated your SPOT device on your account!
 
Common Issues
Invalid ESN or authorization code
  • Please double check the ESN and auth code of both your existing device and the device you wish to upgrade to.  If the ESN/auth code is illegible or has been removed from the battery compartment, please contact Customer Support.
  • If you are looking to add additional service after your activation, please click here.
Payment submission failed
  • Please ensure that your payment information is current.  To check your payment information, please click on Settings& Billing, then Credit Card Information.  For help updating your information, you may click here.
 
 

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

1 (866) 651-7768

Currently traveling outside of Canada/US?‚Äč
1 (985) 327-7511

CHAT

Chat with a Customer Relations team member in English Tuesday - Friday 8am to 6pm CST.

CHAT NOW
At this time, chat is limited to customers based in Canada and US only.
Service cancellations and payments are not supported via chat.

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE