SPOT provides reliable access to global voice, text, and data communications to individuals beyond cellular coverage. SPOT is committed to providing a barrier-free environment for all employees, customers, and other stakeholders.
SPOT is committed to adapting, reviewing, and amending policies and practices going forward to ensure we are integrating feedback received and ensuring accessibility to all.
SPOT customers and employees have access to our Accessibility Advocate via the Accessibility Feedback Process. Feedback, comments, and suggestions are monitored and reviewed continuously.
Please contact us in one of the following ways:
Telephone: 1.855.912.8298 - Monday to Friday; 8am to 5pm (Eastern Time)
Email: [email protected]
A representative will answer your feedback via email within five (5) business days.
Anonymous feedback is welcomed. For a description of our feedback process in an alternative format, please contact us via one of the methods provided above.
The person at SPOT responsible for receiving feedback is the Accessibility Advocate. The SPOT Accessibility Advocate is Laurent Desmet, Director of Customer Relations.
When contacting SPOT, you agree to the collection, use and storage of your personal information provided to us for the purpose of responding to you and improving our services. You can view our Privacy Policy for additional details on how SPOT manages personal information.
Employee Feedback:
Employees of SPOT may contact the Accessibility Advocate by email at [email protected].
SPOT believes in equal opportunity and is committed to providing a barrier free environment that allows all people to maintain their independence and dignity.
As an organization, SPOT strives to meet the needs of individuals with disabilities in a timely and effective manner.
Training: SPOT provides accessibility training to all employees and team members, including anyone involved in developing SPOT policies.
Recruitment, Assessment & Selection Process: SPOT is an equal opportunity employer that values diversity in the workplace. Reasonable accommodation is available to candidates throughout the hiring process, upon request.
Web Content Accessibility: SPOT continues to work to meet the Web Content Accessibility Guidelines WCAG 2.0, level AA standard requirements ensuring SPOT’s web content is accessible to all.
The Built Environment: SPOT does not have public-faced storefronts for our users or other customers to access. The majority of our SPOT employees work from home. Yet, SPOT continues to assess our employees’ accessibility needs, incorporating accessibility into our policies, procedures, training, and best practices.