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SPOT

SPOT Personal Tracker

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SPOT Personal Tracker Support

Messaging

Can I send a message to indicate that I have started tracking?

Yes!  You may send a Check In or Custom message from your device to notify your contacts that you have enabled tracking mode.  We recommend communicating with your contacts prior to leaving for your adventure to let them know that they may be receiving messages from your SPOT messenger or an email containing a share page link that will display your location information.  Your tracking information may be viewed from your SPOT account, a shared page, and/or the SPOT app. 

Please note, tracking mode does not send messages to contacts. Tracking mode records your location by sending a transmission with your GPS coordinates at a regular interval.  Tracking intervals may be configured from your SPOT account.

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Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

1 (866) 651-7768

Currently traveling outside of the US?  

1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.