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SPOT

SPOT Gen3

SATELLITE GPS MESSENGER

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Latest Firmware

Release Date
2022-10-18
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Gen3 Support

Activation

How do I activate a new device on an existing SPOT account?

If you already have a SPOT account, you may activate your device by following the steps below.  If you do not have an account and wish to activate, please click here
  • Login to your SPOT Account
  • From the My Devices page, select Add New SPOT Device near the top of the page
  • Enter the device details in the available fields.
    The ESN and auth code of your device may be found in the battery compartment beneath the batteries.
  • Enter the ESN and authentication code of the new device, then select Next.
  • Select your Payment Option, choose any additional services, then select Next
    • For information on our additional services, please click here.
  • Review and accept the terms and conditions, then select Next
  • Select Submit Payment
Congratulations!  You have successfully activated your SPOT device on your account!
 
Common Issues
Invalid ESN or authorization code
  • Please double check the ESN and auth code of both your existing device and the device you wish to upgrade to.  If the ESN/auth code is illegible or has been removed from the battery compartment, please contact Customer Support.
  • If you are looking to add additional service after your activation, please click here.
Payment submission failed
  • Please ensure that your payment information is current.  To check your payment information, please click on Settings& Billing, then Credit Card Information.  For help updating your information, you may click here.
 
 

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

1 (866) 651-7768

Currently traveling outside of the US?  

1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.