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SPOT Trace

SATELLITE TRACKING DEVICE

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My Account

How do I update my username?

Change your SPOT account username:
  • Login to your SPOT account
  • Select Settings & Billing
  • In the General column, under Username Settings, click Update
  • Enter your new username, confirm the username entered, then click Save
Note: Your username is not case sensitive, must be unique, and have a minimum of 5 characters
 
Common Issues
Username is already in use
  • Your new SPOT account username must not already be in use.  Please attempt with a different username.
Username and confirm username are not the same
  • This error is displayed when the username you are changing cannot be confirmed in the confirm username field.  This confirmation is present to avoid changing your username to an unintended username.
I can’t login to my SPOT account. I've been locked out. Help!
  • If you are not able to login to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance.

Need more help?


CONTACT US

Monday 3 p.m. to Saturday 3 p.m. AEST

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
 

Australia
+61 1800 955 278
From outside of Australia
+1 985-327-7511

New Zealand
0800 11 7768
From outside of New Zealand
+1 985-327-7511

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE