There has been a shift in the business-to-customer messaging environment, with an increase in Messaging regulations introduced in many countries and service providers throughout the world.
These restrictions may affect message delivery from a SPOT device to the intended recipient(s). SPOT is making an effort to limit the number of undeliverable messages due to these restrictions, but some messages will continue to be blocked by Service providers. Below are some measures to help prevent or resolve these message delivery restraints.
Other reasons why a SPOT message may not be delivered to a recipient:
Note: SOS messaging is not affected
Monday 3 p.m. to Saturday 3 p.m. AEST
Please have your PIN ready when calling.Australia
+61 1800 955 278
From outside of Australia
+1 985-327-7511
New Zealand
0800 11 7768
From outside of New Zealand
+1 985-327-7511