SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English


CLOSE
SPOT Trace

SPOT Trace

SATELLITE TRACKING DEVICE

Get Help
Get Help
Documents
Documents
Firmware
Firmware

LATEST FIRMWARE

Release Date
18/1/2023
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Trace Support

Get Help  |  Documents  |  Firmware

SPOT Trace Support

Messaging

Can I send SMS messages to international mobile phone numbers?

USA and Canadian Service Plan Customers
At this time, you cannot send SMS messages to international mobile phone numbers.

For our customers in the USA and Canada, if you choose an SMS number as a message recipient in a contact group, cell carriers in North America allow us to convert it to an email that is receivable in an SMS format - so you never get charged SMS fees like elsewhere in the world. This is why SPOT asks for the carrier when you add a cellular contact. We do this all in an effort to reduce costs for your subscription. Please note that your contacts might be subject to an SMS message charge.
Because North American Service Plans do not utilize a Cellular Aggregator, at this time you cannot add international SMS numbers to your message recipient contacts in your account. With this in mind, we still have you covered: Add a contact with any email address instead, no matter where the contact resides.

Need more help?


Contact Us

CALL

Monday 4:00PM to Saturday 2:00PM AEST

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
 

Australia
+61 1800 955 278
From outside of Australia
+1 985-327-7511

New Zealand
0800 11 7768
From outside of New Zealand
+1 985-327-7511