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General
Why is my credit card payment failing?
Credit card failures can be a caused by different reasons:
| Failed/Declined Reason | Solution |
| Failed/declined by the credit card issuer | Call your credit card issuer for more information |
| Failed/declined due to incorrect information provided | Confirm all information entered is correct, including address, postal code, name, credit card number, exp date and security code. |
| Failed/declined due to credit card issuer restrictions on the card holder | Call your credit card issuer for more information |
| Failed/declined due to geographical location | Some credit card issuers will not allow transactions in countries other than the account holder's billing address associated with the credit card account |
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Monday 4:00PM to Saturday 2:00PM AEST
Please have your PIN ready when calling.PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
Australia
+61 1800 955 278
From outside of Australia
+1 985-327-7511
New Zealand
0800 11 7768
From outside of New Zealand
+1 985-327-7511