2017 NETWORK UPGRADE
Over the coming weeks we will upgrading our network to improve your service quality and the following FAQs will provide you with the details you need. Thank you for being a valued customer and we apologize in advance for any inconvenience this may cause.
FREQUENTLY ASKED QUESTIONS

A. Network Upgrade

A. Your service could be impacted from January 29th through March 19th

A. All worldwide customers may be affected from time to time

A. It is an important and necessary procedure that will upgrade our network in order to improve your service quality.

A. Our customers will have improved connectivity and greater service quality.

A. We chose this time to upgrade our network as it is during our off-peak usage levels. We wanted to make sure that we kept the impact to your service at a minimum, as you may experience brief intermittent service interruptions during the upgrading process.

A. You may experience brief and intermittent call interruptions during the upgrading process. Please be advised that the weeks of February 20th and 27th will be when the greatest amount of system upgrades take place.

A. Yes

A. SOS services may be delayed for short periods. However, this will be minimized due to our built- in system redundancy.

A. Check-In/OK and Help services may be delayed for short periods. However, this will be minimized due to our built-in system redundancy.

A. Your device will continue to track at the rate you have set in My Account, but you should expect that a few “pin drops” will occasionally be missed.

A. Short burst data sessions should not be greatly affected, but longer data sessions will experience delays from time to time.

A. Absolutely, but you should expect longer times to connect to the network, as well as the possibility of additional dropped calls and longer gaps in coverage.