Limited Warranty

SPOT products come with a 1 year limited warranty provided by Axonn, L.L.C.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship only.

How long does this limited warranty last?

One year from the date of purchase of the product. The warranty period is not extended if we repair or replace a warranted product. We have no responsibility for any warranty claims made after such warranty period expires.

What do I do if I need warranty service?

Before the warranty expires, you must contact Pivotel (the designated warranty centre for Australia and New Zealand) on 1300 882 448 or +61 7 5630 3009. You must provide your contact information, the ESN of the product, the random activation number for the product, the date of purchase, and a brief description of the issue. The Pivotel customer service representative will troubleshoot with you, and advise you if a return is necessary. We will issue you a Return Material Authorisation (RMA) number and send you paperwork which you will need to complete prior to sending the product back.

What will we do?

During the limited warranty period, we will repair any product returned to us that proves to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

If we determine that the problem is not covered under the warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. Our warranty does not cover any defects or damage to a product resulting from customer misuse of the product or use beyond ordinary ware and tear. Also, our warranty does not cover damages sustained during shipment of the product to us.

EXCEPT AS PROVIDED ABOVE, THE PRODUCT IS SOLD “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES FOR THE PRODUCT WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES REGARDING THE CONDITIONS, DESIGN, SPECIFICATIONS, WORKMANSHIP, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT, OR ANY WARRANTIES THAT THE PRODUCT IS FREE FROM LATENT DEFECTS OR DEFICIENCIES, OR THAT THE PRODUCT IS FREE FROM INFRINGEMENT OF ANY PATENT, TRADEMARK, COPYRIGHT OR PROPRIETARY RIGHT OF ANY THIRD PARTY AND SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.

THIS LIMITED WARRANTY PROVIDES THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECTS IN THE PRODUCT. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE. OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.

THE APPLICABILITY OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY VARY FROM STATE TO STATE.